Do not listen with the intent to
reply,
but with the intent to
understand.
~ Stephen R .Covey
Do not listen with the intent to
reply,
but with the intent to
understand.
~ Stephen R .Covey
As an INFJ @16personality, I see problems everywhere, yet I enjoy imagining new flows and solutions for day-to-day processes.
Always excited to learn new things and understand how things work, like taking up jobs in different sectors to observe different work flows.
Rather than judging right away, I tend to observe, listen, and figure out why.
Android Concept app
Focus on the research in the market and competitors, discovering a group of users market not taken care of, who prefer taking notes on a simple yet organized platform.
IOS Concept app
Put huge effort on IA System, went through 6 versions to gather complicated financial information and present them in a simple way. Another highlight is the utilization of transaction efficiency.
Luca has been a phenomenal student and her passion for design and problem solving came out since our first session together. Her work has always been very thorough and she's not shy in going the extra mile. Her enthusiasm for learning and improving both her skills and the product she's working on, make her a great candidate for a dynamic team able to keep helping her grow and become an amazing designer. She learns fast and gets stuff done at high standards.
Luca came as a shy person, but she is willing to listen and accept opinions and feedbacks . She experienced a huge improvement in speaking to clients, being ease yet persuasive . She likes exploring creative flows to simplify processes , and she provides tons of constructive suggestions regarding the UI of our new database system
Luca is sincere, enthusiastic, and hard-working. During her service at our company, she proved herself to be a reliable, responsible, and efficient person. She is able to complete all the work assigned to her and she performed her duties to our complete satisfaction.
#Explore apps in the market
#Read through the comments in the app store
#Interview users around
#Role playing
#What? How? Why?
I had a deep dive into both simple and comprehensive apps, exploring from interface arrangements to input features, examing whether they would be suitable and welcomed by our target users?
Solutions
Templates are made to note specific items like amount, phone numbers, and travel routes. The system saves users time to organize little things in life.
Save users time from traveling layer by layer to reach a note in a specific folder.
I focus on how to simplify the formatting process, like adding formats without selecting and applying multiple formats at once.
My approach is to test almost every button and wording. I asked testers to do basic tasks like adding a new note with my prototype.
And they are asked about the first impression of the app, like “What do you think this app does?” “How do you interpret these six categories?”
Reflection
I designed the full app, including every screen and pop-ups like the settings, and found much more to consider than expected, especially the UX writings. A slight change in wording can make a huge difference.
My approach this time focuses too much on particular functionality and wording, somehow lose the sight of the big picture. And it took me long to build a very high fidelity prototype. Next time I will try testing with low-fidelity prototypes until the tone and approach are confirmed before moving on to detailed mockups.
I am a heavy user of expense tracking apps but usually frustrated using those in the market, like the time-consuming process and confusing report. Is it possible to have a better solution?
Think Process
Tracking expenses itself is not the goal, but just a means to save, to achieve their financial goals.
According to Financial quotient (FQ), people's financial well beings are the consequences of large and small financial decisions.
This means those who fail to save are likely those cannot notice the consequence when they make financial decisions.
I brainstormed freely and then examine the ideas with the action priority matrix, based on their impact and cost.
I applied the agile methodology, creating designs, and let them tested over and over again. I focus on testing the visibility and usability of the app with a prototype.
Reflection
I realized I might be too ambitious to start by building such a complicated app. There is a huge amount of information to handle, and why to present them in a simple and clear IA system is a big challenge. Even I sometimes misunderstood the flow, it took me six versions to this final product. And I found mapping the flow out is very effective.
In the past when I did graphic design, I generally just put things where they look good. But once I start creating a user interface, I found there is a lot more to consider. I need to know exactly why a button is positioned here and why I chose this icon, what I want to achieve by that and what impact it brings.
The first case study I did after start learning UX. To start, I decided to research on a well-established app that I am familiar with. My goal is to apply what I learned like user research, user testing, and problem-solving in this project.
I spent a weekend exploring the app’s every button and functionality, making sure I have an in-depth understanding of its capabilities.
Reflection
It is unfortunate that great features developed remain undiscovered . After doing the user testing, I taught the testers about those useful features, and they are more than happy to know them.
The one on one interview is particularly inspiring. Listening to what users feel and think helps not only to discover various blind spots but also to figure out the underlying problem.
We are a team of five, with legal, business, tech, and UX backgrounds working remotely together in a month. I worked closely with another UX designer to provide ideas from UX aspects and create:
Web-based chatbot as quick filters for funds they can apply and a quick look at companies financial situation
Summary of the funds like criteria, the amount receivable, and ways to apply.
Quick insolvency overview allows SMEs to understand what it is and consequences
A toolkit is provided with useful links and documents checklist for the need of visiting a lawyer regarding insolvency.
Reflection
It is It is very fulfilling to see a project developed in such a short period. I am glad that our team is very open to opinions and eventually we learned to work together more effectively by defining roles and work in smaller groups.
It is quite regretful that we did not do user researches with the SMEs shareholders or user testing of the prototype. The schedule is tight but I believe next time we can still do some simple interviews and tests to validate whether the solution is what users need .
Our passion and insights help us win the company’s trust, bringing us into the company workflow, like inviting us to the company’s meeting. We talked about the importance of user testing and successfullly persuade them to hold on-site user testing, shadowing user flow.
Reflection
Involving in a real project is surely a valuable experience, witnessing how they plan out their updates, how different department representatives communicated with each other.
We persuaded them for different changes, some were accepted, some were not. In the process, we understand more about the constraints of different shareholders, and what they care most. This is extremely helpful regarding idea presentation.
